Refund Policy

 

Last updated: January 2026

JK English Academy is committed to providing high-quality online English education. This Refund Policy explains the conditions under which refunds may be granted for our digital products and services.

By purchasing any course or digital product from JK English Academy, you agree to this Refund Policy.

1. Digital Products & Online Courses

All courses and materials offered by JK English Academy are digital products delivered online through video lessons and downloadable content.

Due to the nature of digital content, all sales are final once access has been granted, except as outlined below.

2. Eligibility for Refunds

A refund may be considered only if all of the following conditions are met:

  • The refund request is submitted within 7 days of purchase

  • The student has not completed or accessed a significant portion of the course

  • The request includes a clear reason for the refund

Refund requests that do not meet these criteria may be denied.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The course has been substantially accessed or completed

  • The request is made after the 7-day period

  • The user purchased the course by mistake or changed their mind

  • The user failed to complete the course

  • The user did not achieve expected results (learning outcomes vary by individual)

  • Technical issues caused by the user’s device, internet connection, or third-party platforms

4. Subscription & Promotional Offers

  • Subscription payments (if applicable) are non-refundable once billed

  • Promotional or discounted purchases are non-refundable, unless otherwise stated at the time of purchase

5. How to Request a Refund

To request a refund, please contact us at:

support@jkenglishacademy.com

Include the following information:

  • Full name

  • Email used for purchase

  • Course purchased

  • Date of purchase

  • Reason for refund request

We will review your request and respond within 5–7 business days.

6. Refund Processing

If approved, refunds will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider.

7. Company Information

JK English Academy is an online English education platform operated by JK Network LLC, United States.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

support@jkenglishacademy.com